Shipping time depends on what you order. Our jewelry is either in stock and ready to ship, made to order, or one of a kind and resizable. This will be noted above the ‘add to bag’ button on the product page.
In stock jewelry ships within 5 business days from the date of purchase.
Made to order jewelry ships 4-6 weeks from the date of purchase.
One of a kind jewelry that needs to be resized ships 2-3 weeks from the date of purchase.
If your order is a rush, please email email@example.com and we will do our best to accommodate.
We offer Affirm for orders over $200. For additional information on affirm click here.
We offer complimentary standard shipping for domestic jewelry orders via UPS Ground. Additional domestic shipping options include 2-day and overnight service.
Yes, we ship internationally. All international orders are sent via UPS Worldwide Expedited (2-5 business days).
All international orders are final sale.
Any customs fees, import duties, taxes, or other local charges are your responsibility. These fees are out of our control as they are set by custom authorities, and differ with each country.
Materials + Care
We are 100% committed to utilizing environmentally, ethically and socially sustainable materials. We share the origin of our materials on each individual product page.
For more information on our approach to sustainability please read further here.
All Casual Seance jewelry is cast from sterling silver or solid gold. These fine materials are naturally resilient for everyday wear, but require attention and upkeep to remain at their finest. We recommend removing jewelry when dealing with cleaners, cosmetics, or any chemicals (including swimming pools) as a general rule.
Silver jewelry is subject to tarnish and oxidation. To prevent this, be sure to store your silver jewelry in an airtight place where it can’t be affected by humidity. Avoid wearing silver jewelry in any mineral pools. To remove tarnish or oxidization, use silver polish and a microfiber cloth.
All gold jewelry is made of solid gold, so you do not have to worry about any wear and tear associated with gold plated jewelry.
On higher price point pieces (such as engagement rings) we recommend insurance. For insurance recommendations email us at firstname.lastname@example.org
Yes! Purchasing an engagement ring is a fun experience, and we know the process may appear overwhelming. Consider this “casual jewelry therapy”. Even if you have zero idea of where to begin, we're here to help!
Depending on the complexity of your project the process from beginning to end will take 8-12 weeks. If you have a deadline, we highly recommend scheduling your consultation at least four months prior. Rush jobs are accepted on a case by case basis. For additional information on the custom process click here.
Of course! Personalizing an existing design is a great starting point for your one-of-a-kind piece.
One of the most sustainable ways we can produce jewelry for you is by using stones passed down through generations—sustainable and sentimental!
Yes. Please fill out our custom consultation form here, and include any details on what you have in mind.
Our entire process (including gemstone selection and design) can be done remotely. We can even send you a 3D-printed model of your custom piece to try on before production.
Returns + Repairs
Ready to ship jewelry may be returned within 5 days of receipt for store credit.
For your protection, please insure your return shipment for the full purchase amount. We are not responsible for items lost or damaged during shipment.
International and custom orders are not eligible for return.
If you purchased a piece of jewelry through one of our retailers, it must be returned to the store in question and subject to that individual store’s policies
We are happy to repair damaged Casual Seance jewelry on a case-by-case basis. Repairs may require a material cost charge subject to the damage in question. Casual Seance jewlery that has been repaired or resized by a different jeweler are not eligible for future repairs. Please email email@example.com to get your repair started.